The following payment methods are available to you while shopping:. PAYPAL - If you would like to pay for your order via PayPal, you will be redirected directly and asked to log in to your account or register again. Once this is done, all you have to

The following payment methods are available to you while shopping: PAYPAL - If you would like to pay for your order via PayPal, you will be redirected directly and asked to log in to your account or register again. Once this is done, all you have to do is choose the desired payment method (PayPal credit, direct debit or credit card) and confirm the payment. We will then receive a confirmation from PayPal and will immediately ship your goods. CREDIT CARD - We accept payments via VISA, MasterCard &amp; American Express, Apple Pay, Google Pay, Shop Pay. Our payment provider Stripe makes the payment process convenient and secure directly in our check-out process. Your credit card account will be charged upon completion of the order.

Which payment methods do you offer?

Celina The Label

Everything you need to know about how to pay at Celina The Label. This includes accepted payment methods, currency info, and tips for resolving failed transactions or payment issues.

Payment

Are the sizes true to fit?

Can I request a custom size?

Do you offer size conversions?

Do you offer alterations?

Do you offer petite or plus sizes?

Do your sizes run small or large?

How do I find the right size for me?

How do I measure myself correctly?

What if I ordered two sizes and want to return one?

What should I do if I’m between sizes?

Sizing & Fit

Do you ship internationally?

Do you offer express shipping?

When will my order ship?

Where is my order information?

Where is my tracking number?

Can I get a refund if my package was lost after delivery?

Can I have my parcel redirected to a different address?

How long will it take to receive my order?

I refused my package upon delivery. Will I get a refund?

My order says ‘Delivered,’ but I haven’t received it. What should I do?

My order was delivered to the wrong address. What should I do?

My package arrived damaged. What should I do?

My tracking hasn’t been updating. What should I do?

What can Celina the label do if the package is lost?

Fulfillment & Shipping

Can I exchange an item instead of returning it?

Can I return a final sale item?

Can I return an item if I used a discount code?

Do you offer free returns?

Do you refund the original shipping cost?

How do I start a return?

How is your return process?

I’ve made a return, will you refund my delivery charge?

What happens if my return is rejected?

What if I received a damaged or incorrect item?

What is your return policy?

When will I receive my refund?

Returns & Exchanges

Can I Cancel My Order?

I Entered the Wrong Shipping Address. Can I Cancel My Order?

I Want to Cancel My Order

My order was placed by mistake. Can you cancel my order?

Why Can’t I Cancel My Order?

Order Cancellation

How do I get in contact with customer service?

Contact Us