Celina The Label

Are the sizes true to fit?

Can I request a custom size?

Do you offer size conversions?

Do you offer alterations?

Do you offer petite or plus sizes?

Do your sizes run small or large?

How do I find the right size for me?

How do I measure myself correctly?

What if I ordered two sizes and want to return one?

What should I do if I’m between sizes?

Sizing & Fit

Do you ship internationally?

Do you offer express shipping?

When will my order ship?

Where is my order information?

Where is my tracking number?

Can I get a refund if my package was lost after delivery?

Can I have my parcel redirected to a different address?

How long will it take to receive my order?

I refused my package upon delivery. Will I get a refund?

My order says ‘Delivered,’ but I haven’t received it. What should I do?

My order was delivered to the wrong address. What should I do?

My package arrived damaged. What should I do?

My tracking hasn’t been updating. What should I do?

What can Celina the label do if the package is lost?

Fulfillment & Shipping

Can I exchange an item instead of returning it?

Can I return a final sale item?

Can I return an item if I used a discount code?

Do you offer free returns?

Do you refund the original shipping cost?

How do I start a return?

How is your return process?

I’ve made a return, will you refund my delivery charge?

What happens if my return is rejected?

What if I received a damaged or incorrect item?

What is your return policy?

When will I receive my refund?

Returns & Exchanges

Can I Cancel My Order?

I Entered the Wrong Shipping Address. Can I Cancel My Order?

I Want to Cancel My Order

My order was placed by mistake. Can you cancel my order?

Why Can’t I Cancel My Order?

Order Cancellation

Which payment methods do you offer?

Payment

How do I get in contact with customer service?

Contact Us

Find the perfect fit for your style. Explore sizing charts, fit tips, and answers to your most common size-related questions—all in one place.

Stay up-to-date on when your order is packed, shipped, and on its way to you. Here you'll find all the details about our processing times, shipping methods, tracking info, and what to expect along the way.

Not the perfect fit? No worries—we’ve got you. This section covers how to request a return or exchange, our policy timeframes, and step-by-step instructions for sending items back.

Need to cancel your order? We’ve got you covered. Learn how to request a cancellation, the time window for doing so, and what happens if your order has already started processing.

Everything you need to know about how to pay at Celina The Label. This includes accepted payment methods, currency info, and tips for resolving failed transactions or payment issues.

Need help with your order? Want to ask us a question? We're just a message away. Find out how to get in touch with our support team and get the answers you need—fast, friendly, and with love from Celina.