Celina The Label

If your tracking shows your order as delivered but you haven&#x2019;t received it, please:<ul><li style="font-size: 18px;">Check with neighbors, household members, or building management in case it was left with them.</li><li style="font-size: 18px;">Look in safe drop-off locations (mailbox, front door, back door, etc.).</li><li style="font-size: 18px;">Please contact us directly to get your local courier tracking number, which can help you provide more details when speaking with the courier.</li><li style="font-size: 18px;">Contact your local courier directly, as they have the most accurate updates and may require personal information that we do not have.</li><li style="font-size: 18px;">If you still cannot locate your package, please reach out to us via our <a href="https://celinathelabel.com/pages/contact-us">Contact Form</a>, and we will do our best to assist you.</li></ul>

If your tracking shows your order as delivered but you haven’t received it, please:

My order says ‘Delivered,’ but I haven’t received it. What should I do?

Fulfillment & Shipping

Are the sizes true to fit?

Can I request a custom size?

Do you offer size conversions?

Do you offer alterations?

Do you offer petite or plus sizes?

Do your sizes run small or large?

How do I find the right size for me?

How do I measure myself correctly?

What if I ordered two sizes and want to return one?

What should I do if I’m between sizes?

Sizing & Fit

Do you ship internationally?

Do you offer express shipping?

When will my order ship?

Where is my order information?

Where is my tracking number?

Can I get a refund if my package was lost after delivery?

Can I have my parcel redirected to a different address?

How long will it take to receive my order?

I refused my package upon delivery. Will I get a refund?

My order was delivered to the wrong address. What should I do?

My package arrived damaged. What should I do?

My tracking hasn’t been updating. What should I do?

What can Celina the label do if the package is lost?

Can I exchange an item instead of returning it?

Can I return a final sale item?

Can I return an item if I used a discount code?

Do you offer free returns?

Do you refund the original shipping cost?

How do I start a return?

How is your return process?

I’ve made a return, will you refund my delivery charge?

What happens if my return is rejected?

What if I received a damaged or incorrect item?

What is your return policy?

When will I receive my refund?

Returns & Exchanges

Can I Cancel My Order?

I Entered the Wrong Shipping Address. Can I Cancel My Order?

I Want to Cancel My Order

My order was placed by mistake. Can you cancel my order?

Why Can’t I Cancel My Order?

Order Cancellation

Which payment methods do you offer?

Payment

How do I get in contact with customer service?

Contact Us

My order says ‘Delivered,’ but I haven’t received it. What should I do?Updated a month ago