Stay up-to-date on when your order is packed, shipped, and on its way to you. Here you'll find all the details about our processing times, shipping methods, tracking info, and what to expect along the way.
Yes! We currently ship to the United States, Canada, the United Kingdom, the Netherlands, Australia, and New Zealand. We offer free shipping to these locations. However, please note that any applicable customs fees are the customer’s responsibility.
At this time, we do not offer express shipping. All orders are shipped using standard delivery methods.
Most orders ship within 3 business days of purchase. Shipping times may vary due to the availability of merchandise. Please note that orders are not shipped on the weekends or holidays. See our Shipping Policy page for more information.
As soon as your placed an order, you will receive an email confirmation with your order number to the email address you used upon checkout. If for some reason you did not receive an email from us, please check your spam folder and add contact@celinat
Tracking details are sent via the email you used when placing the order once your order has shipped. If you haven’t received an email, please check your spam/junk folder. If you still can’t find it, contact our customer support via our Contact Form.
Once a package is marked as delivered, we are not responsible for lost or stolen items. We highly recommend selecting a secure delivery location and contacting your local courier first, as they have the most accurate updates on your package’s whereab
For security reasons, we are not able to change the address your order is being sent to at this time.
Orders are processed within 1-3 business days. After processing, shipping typically takes 10-15 business days, depending on your location. Please note that unforeseen delays, such as customs processing or courier issues, may affect delivery times. On
If you refuse a package, it may be returned to us at your expense, including return shipping and customs fees. Refunds (if applicable) will be processed with less 15% (return cost incurred) once we receive the returned package.
If your tracking shows your order as delivered but you haven’t received it, please:
Please double-check the shipping address on your order confirmation. If the address was incorrect, we are unable to retrieve or reship the package. If the error was made by the shipping carrier, please contact your local courier, as they will have th
We’re sorry to hear that! If your package arrived damaged, please:.
Tracking updates may be delayed due to customs processing, weather conditions, or carrier delays. If your tracking hasn’t been updated for more than 7 business days, we recommend reaching out to your local courier, as they have the most accurate upda
Packages are rarely lost; however, if a parcel does not arrive, please contact the carrier to resolve the issue. Celina the label is not responsible for the cost of any return shipping. Customers are urged to hold onto proof of postage as we are not